Online ordering and shipping
How long does it take for orders to ship?
While we try to ship within 24 hours of orders being placed it can take up to 2-3 business days depending on the product and the order queue.
How do I track my order?
After placing an order you should receive a confirmation email that will continue to update you with tracking info.
Where is my order confirmation?
Sometimes, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.
Why does this happen? When checking out using PayPal/Amazon or ShopPay they will save your phone number and the notifications are sent to you as a text message. This can be a little non-traditional and confusing with so much spam texting these days.
Once you do receive your confirmation you can check the status of your order and subscribe for email updates if this is an easier way to stay in the loop! If you have any questions about this, please feel free to please email info@littlebearcoffee.com providing us with the name on your order. We can then look up your order and provide you with that confirmation.
Why was my order delayed?
Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.
Still experiencing an issue? Please email us at info@littlebearcoffee.com with your name and order number and we can work with you to find resolution on this!
My order showed up damaged or I received the wrong item?
We’re human, but we want to strive to be better and make this right for you. Please email us at info@littlebearcoffee.com with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!
What is your return policy?
We handle returns on a case by case bases. For all return inquiries please email info@littlebearcoffee.com with your name, order number and the issue you're having with the product you received and someone from our team will help make sure the issue is solved.
Cafes
What are your hours?
All of our cafes have different hours so please see the cafe pages for specific hours for the location you're looking at visiting.
What food do you carry?
Please see cafe pages or our menu page for all of that info.
Holiday Hours
Sawmill and Clyde are closed for Thanksgiving and Christmas.
Nob Hill and Uptown will have half days and close at 2pm on Thanksgiving and Christmas.
Hiring Inquiries
How do I apply?
It's always exciting to hear that people are interested in working with us! Please fill out this form.
Hiring form: https://docs.google.com/forms/d/e/1FAIpQLSfQTpKpXTGajh1hFawJiPmSSqR6wAvW8KnYqzwamwwVTXMZhQ/viewform
I haven't heard back, what do I do?
No worries! If you haven't heard back it means we're not actively hiring at this time. Don't fret, we hold all applications for upwards of a year so we'll reach out when we're hiring again.
